Frequently Asked Questions
What happens when I arrive?
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What is the difference between the two locations?
There is no difference between the two locations. They provide the same programs and services and are even staffed by the same team of people.
Do you share my information with anyone?
Personal information is always kept confidential, and is used to better understand our client’s circumstances, and to advocate on their behalf. Personal information is not shared with other organizations outside of Seva Food Bank’s network or with the government, including Ontario Works or Citizenship and Immigration Canada.
What if I am outside of the service area?
On your first visit to one of our food bank locations, you should never be denied food; however if you live outside our catchment area, you will be given a referral to the food bank that serves you.