Where do you ship to ? How about the UK ?
I ship to most places around the World. However deliveries to the UK have been suspended due to new regulations that came with Brexit. I hope to get this fixed soon.
What shipping options do you offer ?
All item are shipped from Svalbard, Norway. You can choose between the normal national carrier service and DHL Express :
Posten which is tracked to Norway, but untracked to everywhere else. It is reliable. Parcels sent outside of Norway are passed onto your local national carrier. There are severe delays with national carriers due to Covid-19. Arctic Edge cannot be held accountable for these delays.
DHL Express which is much faster and tracked. There appears to be no delays with DHL shipments.
How much does they cost and how long does it take ?
TO USA/ CANADA
TO REST OF WORLD
Import process, even to Norway
Briefly it is like this :
For orders to Norway : you will need to pay VAT (25%) on top of your order (see below)
For order outside of Norway: you will need to pay VAT + customs + processing fee.
All Arctic Edge prices already exclude VAT. I cannot send parcels as gifts.
Import from Svalbard to mainland Norway: Svalbard is outside the taxable zone of mainland Norway therefore my prices are currently displayed without VAT. However, when you place an order I will add 25% VAT on top of the cost of items + shipping costs (if you are curious, this is part of the new VOEC scheme). This will be communicated further by email, and will be displayed on the invoice/payment page.
Example: you purchase a beanie at 500 NOK + shipping at 75 NOK = 575 NOK. I add 25 % VAT there and then, at the point of the sale = 575 * 1.25 = 718.75 NOK total to be paid directly to Arctic Edge. You will have nothing else to pay upon receiving the item and customs/other fees are eliminated (if a problem should arise, contact me).
Import from Svalbard to countries other than Norway: You will most likely need to pay customs charges on certain items, and then VAT on the total amount (item cost + shipping + customs charges). These charges will be levied by your local postal service/DHL and not by Arctic Edge. In addition, your postal service/DHL might charge you a processing fee. These fees are totally out of my control, but you should be aware of to any avoid nasty surprises. I say most likely because although these charges are technically due, it is pretty random who they decide to charge. In the US, this varies from state to state. Please consult your local customs office website for more info on costs. Arctic Edge cannot be held responsible for these additional costs. Below is an example with approximate customs charge, but these really vary from country to country.
Approx. example : you buy a neck gaiter costing 550 NOK with shipping costing 120 NOK. Let's say in your home country customs on neck gaiter is 10%, and VAT is 25 % and processing fee is 150 NOK. The calculation will look like this:
To Arctic Edge you pay: 550 + 120 NOK = 670 NOK.
To your postal company you pay (in NOK here, but of course the currency will be different)
670 * 10% customs = 67 NOK in customs charges
(670 + 67) * 25% VAT = 184.25 NOK in VAT
150 NOK processing fee
= 67 + 184.25 + 150 = 401.25 NOK
How fast can you dispatch ?
If I have the item in stock, then I can generally dispatch parcels within 1-2 working days (excluding the weekends), after receipt of payment. If you email me during the weekend I will try to respond but most likely I'll get back to you on Monday :).